When a medication is dispensed from a pharmacy for the first time, the pharmacy provides an information leaflet for the patient to take home. When asked about the information leaflet, users found value in it but thought it was difficult to understand at best, and overwhelming and scary at worst.
Using the information provided in the information leaflet and drawing on my healthcare experience I designed and wrote a TL;DR for each medication.
I made sure the language is accurate, friendly, welcoming, reassuring, and easy to understand. The conversational tone resonated well with users during testing.